Privacy Policy

Last updated: June 2026

1. Who We Are

This Privacy Policy explains how Claro Dubai (“Claro”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data when you visit our website, contact us, or engage our real-estate valuation and advisory services.

Claro Dubai acts as the Data Controller responsible for the personal data described in this Policy. You can reach us at:

Claro Dubai — 3101 The Prime Tower, Business Bay, Dubai, United Arab Emirates
Email: info@clarodubai.ae
Phone: +971 54 566 7700

2. Our Commitment to Your Privacy

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner. This Policy has been prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and its implementing regulations, together with applicable regulations issued by the Dubai Land Department (DLD) and the Real Estate Regulatory Agency (RERA).

By using our website or providing us with your personal data, you acknowledge that you have read and understood this Policy.

3. Scope of This Policy

This Policy applies to visitors of our website, prospective and existing clients, and any individual who contacts Claro or whose personal data we process in connection with our valuation, advisory, and feasibility services.

4. Information We Collect

We only collect personal data that is necessary for the purposes set out in this Policy. Depending on how you interact with us, this may include:

Identity and contact details you submit through our contact form or by email, phone, or messaging — such as your name, email address, and phone number.
The content of your enquiry or message, including any details you choose to share about a property or engagement.
Technical information automatically recorded by our servers when you visit the website — such as your IP address, browser type, device information, and the date and time of access — collected through standard server logs for security and performance.

5. How We Collect Your Information

We collect personal data directly from you when you complete the contact form on our website, email us, call us, message us, or meet with our team. We also collect limited technical data automatically through our web servers, as described above.

6. How We Use Your Information

We process your personal data for the following purposes:

To respond to your enquiries and communicate with you.
To provide, perform, and manage our valuation, advisory, and feasibility services.
To prepare and deliver reports and to administer our engagement with you.
To comply with our legal, regulatory, and professional obligations, including those of the DLD, RERA, and applicable valuation standards (RICS / IVS).
To maintain the security, integrity, and performance of our website.
To improve our services and understand how our website is used.

7. Legal Basis for Processing

We rely on one or more of the following legal bases when processing your personal data under the PDPL:

Your consent, which you may withdraw at any time.
The performance of a contract with you, or steps taken at your request before entering into a contract.
Compliance with a legal or regulatory obligation.
Our legitimate business interests, provided these are not overridden by your rights and interests.

8. Sharing and Disclosure

We do not sell your personal data. We may share it only where necessary and on a confidential basis with:

Trusted service providers who process data on our behalf (such as IT, hosting, and communications providers), under appropriate confidentiality and data-protection terms.
Government authorities and regulators, including the Dubai Land Department and RERA, where required for the performance of our services.
Competent courts, law-enforcement, or other authorities where disclosure is required by law or to protect our legal rights.

9. International Data Transfers

Some of our service providers may store or process personal data outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure your personal data receives an adequate level of protection consistent with the PDPL.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or professional record-keeping requirements. When data is no longer needed, we securely delete or anonymise it.

11. Your Rights

Subject to the conditions and exceptions set out in the PDPL, you have the right to:

Request access to the personal data we hold about you.
Request the correction of inaccurate or incomplete data.
Request the deletion of your personal data, subject to our legal and regulatory obligations.
Withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Object to or request the restriction of certain processing of your data.
Lodge a complaint with the competent UAE data protection authority.

12. Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. While we use encryption and other safeguards where appropriate, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The latest version will always be published on this page with its effective date.

15. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

Email: info@clarodubai.ae
Phone: +971 54 566 7700
Address: 3101 The Prime Tower, Business Bay, Dubai, United Arab Emirates